Answers, not runaround
What Do You Need to Know?
Browse by topic below. Can't find it? A real person answers the phone.
available 24/7 — someone answers
Emergencies & response time
How fast can you get to my house for an emergency in Moreno Valley?
We offer 24/7 emergency response. Call (951) 208-0245 and we'll give you a realistic time estimate based on your location and current job load — not a vague promise.
What counts as a plumbing emergency?
An active leak, a burst pipe, flooding, sewage backing up into the home, or no water at all. If water is running and you can't stop it, that's a call, not a form. Shut off the main water valve first, then call us.
Do you actually answer the phone at night, or is it an answering service?
A real person from Shelby Plumbing answers. We're an owner-involved local team in Moreno Valley, not a call center routing you to a stranger.
What should I do while I wait for the plumber to arrive?
Shut off the main water valve, kill power near any standing water, and move rugs and boxes away from the wet area. That limits the damage while we're on the way.
Leak detection & slab leaks
Do I actually need leak detection, or can you just fix the visible damage?
If you only fix what's visible, you risk missing the actual source — which means paying to fix the same problem twice. Leak detection finds the real cause so the repair is the last one you need.
How do I know if I have a slab leak?
Warning signs include unexplained water bill increases, warm spots on your floor, the sound of running water when everything's off, or damp flooring with no obvious source. If that sounds familiar, it's worth a diagnostic call.
Is there a fee for leak detection?
Yes, there is a fee for leak detection. However, your leak detection fee is waived when you choose us to complete the recommended repair services. We'll clearly explain all costs upfront so there are no surprises.
Will Inland Empire's heat and soil make my problem worse if I wait?
Often, yes. Heat-related pipe stress and shifting soil common to this region tend to turn small leaks into bigger structural issues the longer they run — which is why we recommend not waiting once you notice a sign.
Do you have to break the slab to fix a slab leak?
Not always. In many Inland Empire homes a reroute — running a new line through accessible space and capping the old section — is cheaper and less invasive than breaking concrete. We confirm slab involvement with detection equipment before any demo, and we'll tell you if the reroute is the better option.
How do you find a leak without tearing up my house?
We use acoustic and moisture detection equipment to narrow the location before anything is opened. The point of the diagnostic step is that only the section that actually needs opening gets opened.
Pricing, estimates & process
How much does a plumbing repair cost in Moreno Valley?
It depends on the actual fault, which is exactly why we diagnose before we quote. What we commit to is that you get one clear, upfront number — explained — before any work starts, with no surprise line items added afterwards. Call (951) 208-0245 and we'll walk you through what your situation typically involves.
Do you charge for an estimate?
We give a free, no-obligation diagnosis on the work we quote. Leak detection specifically carries a fee, and that fee is waived if you choose us for the recommended repair.
Will you try to sell me work I don't need?
No — and we put it in writing on every service: we'll tell you if a fixture is repairable rather than replaceable, if only part of a home needs repiping, or if a drain line is clear and doesn't need a camera inspection at all.
Can I get a second opinion before committing?
Yes. There's no pressure at any step of our process. If you want a second opinion before committing, take it — we'll still be here.
What happens after I submit the form?
We call to confirm the details and get you on the schedule. If the situation is urgent, don't wait on the form — call (951) 208-0245 instead.
Service area & the company
What areas do you serve?
Shelby Plumbing Inc. is based in Moreno Valley and serves the wider Inland Empire, including Moreno Valley, Perris, San Bernardino, Colton, Beaumont, Banning, Riverside, Corona, Menifee, Murrieta and Temecula.
Are you licensed?
Yes. Shelby Plumbing Inc. holds California Contractor License #1154208, which you can verify with the California Contractors State License Board before you book.
Do you speak Spanish?
Yes. Sí hablamos español — several of our customers specifically mention that being able to explain the problem in Spanish made the whole job easier.
Why is there a fish on the van?
The mascot — a friendly blue fish in a tool belt — was a deliberate choice. Water is the whole job here, and a company that takes leak detection seriously can still be a company that doesn't take itself too seriously. It also works: customers regularly tell us they called because they remembered the big fish on the van.
Do you work with insurance claims?
Yes. We document the source and cause of the leak in terms your insurer can use, and structure repair estimates the way claims adjusters expect to see them. This is general information, not insurance advice — your policy and adjuster decide coverage.
Do you do commercial plumbing?
Our focus is residential plumbing for homeowners across the Inland Empire. Call (951) 208-0245 with the details of your property and we'll tell you honestly whether it's a fit.
Get in touch
Found a Leak? Don't Wait.
Tell us what you're seeing and we'll call to confirm the details.
- We diagnose before we quote — every time.
- You see the problem, not just hear about it.
- Owner-involved on every job — no call center.
- We say no to work you don't need.
- Upfront pricing. No surprise line items.
- 24/7 means 24/7.